Frequently Asked Questions
1. What are the shipping costs within Germany?
The shipping costs are 4.99 € within Germany.
- How long does it take to process orders?
All orders are processed within 1 to 2 business days (Monday to Friday).
- How long does delivery take?
Delivery time is usually 3 to 5 working days (Monday to Friday), depending on your location and the shipping provider.
- By what time do I have to place my order for it to be processed the same day?
Orders received before 5pm will be processed the same day. Orders received after 5pm will be processed the next business day.
- How can I cancel my order?
To cancel an order, please contact us within 24 hours of placing the order by email at info@healsupplements.shop .
- Which payment methods are accepted?
At Healsupplements you can choose from the following secure payment methods:
Credit cards : Visa, Mastercard, American Express
Digital payment methods : Apple Pay, Google Pay
PayPal
- In which currency are transactions processed?
All transactions are processed in euros (€).
- Are my payments secure?
Yes, your payment is processed securely. We protect your personal and financial information using the latest encryption technologies. Healsupplements does not store any credit card or payment information.
- How do I receive my invoice?
After completing your order, you will receive a confirmation email with a detailed invoice. If you have any questions about the invoice or payment, you can contact us at info@healsupplements.shop .
- Are there any additional fees?
Healsupplements assumes no responsibility for any additional fees that may be charged by your bank or payment service provider, such as currency conversion fees or processing fees.
- Can I return a product?
Yes, we accept returns for both defective and non-defective products.
Product condition : Returns are only possible for products in new condition.
Return Period : Returns must be initiated within 14 days of receiving the item.
- Are exchanges accepted?
Yes, exchanges are possible according to our policies.
- How is the return made and who bears the costs?
Method : Returns are made by mail.
Return label : A free return label is available for download and printing.
Return costs : There are no return costs or restocking fees.
- When will I receive my refund?
Refunds will be processed within 10 days of return approval.
- How can I initiate a return or exchange?
Please contact our support team at info@healsupplements.shop . We will be happy to help you.